Shipping policy
At Solar Pool Supply, we take an extremely high level of pride in our shipping and handling methods and timelines. We work to set ourselves apart by providing the highest level of care from the moment your order is placed till the moment it reaches your doorstep.
We take several precautions to ensure your order reaches you in perfect condition. If for any reason your order reaches you with any damage, defects, or blemishes – please reach out to us immediately and we will make sure you are taken care of. We can be reached either by e-mail, or directly by telephone.
E-Mail: contact@solarpoolsupply.com
Phone: (619) 312-4822 (UTC-08:00) Pacific Time, US
ORDERS DELIVERED WITHIN THE UNITED STATES
Shipping Rates
Free shipping is provided to all orders greater than $75 USD and shipped within the contiguous United States. Alaska, Hawaii, Puerto Rico & U.S. Virgin Islands do not apply for free shipping, however we are 100% capable of shipping to these regions and provide a shipping credit to customers in these regions to help offset the cost. Give us a call if you are placing an order to be delivered to any of these locations and we will get you the lowest rate possible.
For orders with a subtotal of less than $75 USD and shipped within the contiguous United States, a shipping charge of $5.99 will be added to your order during checkout.
Handling/Processing Times
All hardware orders ship within 24 hours of being placed.
All orders containing solar panels ship out within 1-3 business days (when panel quantities are 4 or less, orders generally ship within 24 hours – for larger kits & panel packages, orders generally ship within 48-72 hours).
Orders ship out of one of two locations, either San Diego, CA, or Savannah, TN (generally the closest location to the destination/delivery address will fulfill the order, unless stock availability requires shipping from our other location). All sales are governed by California law with exclusive jurisdiction for any dispute in San Diego, California, USA.
Shipping Methods & Timelines
Hardware orders weighing less than 1 lb. generally ship via USPS, with a transit estimate of 2-5 business days.
Hardware orders weighing greater than 1 lb., but less than 4 lbs. will generally ship via FedEx Express 2-Day and should arrive at your home within 2-3 business days. Hardware orders weighing greater than 4 lbs. will ship via FedEx Ground and should arrive at your home within 1-4 business days.
Orders containing solar panels or solar covers will ship via FedEx Ground, FedEx Home Delivery, or FedEx Freight Priority (depending on the number of panels or size of cover purchased). You should expect to receive your order within 2-8 days.
INTERNATIONAL ORDERS (Delivered Outside the United States)
Solar Pool Supply is partnered with FedEx Express International and able to ship just about anywhere in the world. For a custom quote on an international order, give us a call and our solar specialists will make sure you’re taken care of.
If you have any questions about international orders, delivery timeline, costs, duties, taxes, ext. – please feel free to send us an e-mail and we will get back to you within 24-48 hours.
E-Mail: contact@solarpoolsupply.com
PRODUCT INSPECTION
Upon delivery, please inspect your package(s) for any signs of damage. All packages leave our warehouse in perfect condition and therefore any damage discovered should be identified and documented at the time of delivery. If any damage is discovered, please call, or e-mail us with photos of the damage and we will make sure your taken care of.
Once your package has arrived, please open, and inspect the condition of your product(s). Any product found to have arrived damaged or defective must be reported within 72 hours of delivery. Once this window has elapsed, the recipient acknowledges that the product has arrived free of damage or defect and accepts full responsibility for the condition of the product. Future concerns relating to the performance or function of the product must be addressed through a warranty claim subject to the terms and conditions of the manufacturer’s warranty policy.
PLEASE CONTACT US WITH ANY QUESTIONS!
If you have any questions pertaining to how your order will ship, how long it will take to arrive, international duties/taxes, or any other questions – PLEASE feel free to give us a call or e-mail us at any time. We are here to make sure your experience is world-class from begging to end.
E-Mail: contact@solarpoolsupply.com
Phone: (619) 312-4822 (UTC-08:00) Pacific Time, US
Our main office is in San Diego, California, USA